Shipping & Returns
All items ship within 48 hours unless ordered on a weekend or holiday. Cost is calculated at checkout based on weight and shipping speed.
Merde No2 is not responsible for packages once they leave our warehouse. We offer optional insurance (available during checkout), which we recommend to protect against damage or loss during transit.
**Disclaimer: We are not responsible for lost packages. Please choose to ship with insurance if your mailbox is not secure.
We are not responsible if you provide the wrong shipping address. If packages are returned to us, you are responsible for additional shipping charges. If the package is lost due to you providing the wrong address, we are not responsible and can not offer any refund.
Hey you... we will gladly accept returns for defective or damaged products only. Studies have shown that no two people smell things alike. Everyone's taste in scent is unique this is why we cannot accept returns just because it doesn't suit you. .... but hey we definitely smell better than the alternative.
We highly suggest you try both of our “On the Go” so you can see which one sparks the most joy. https://www.merdeno2.com/products/on-the-go
If you find your perfect scent then go big and order you’re “At Home” favorite. Your housemates will thank you.
If your product arrived defective or damaged, we will gladly exchange it for a new one. Please email firstname.lastname@example.org to inform us of the problem (please send pictures as well). We might be busy preparing orders, but we promise to get back to you as soon as possible.
We at Merde No2 stand by our product and hope you love it as much as we do.
Here to help you feel number one about your number two.
Much love Viki & Amber